Seeking feedback
While in insomnia patch between 04:00 and 06:30 this morning I did a survey for a local country park. it was on Survey Monkey and I then read a report from them about how a variety of businesses were adapting in the US to Covid 19 – a key aspect was seeking feedback from your customer base and also the wider population.
Now I admit I am not a big fan of going down a route of data and analysing it as this was one of the hinge that signalled me falling out of love with teaching. However I am interested in anecdotal feedback from visitors. I get this in conversations, sometimes in response to blogs, from social media comments. At the new shop I have resurrected my Feedback notebook to try and gauge how participants feel about the ‘Art for fun’ activity.
I now have profiles on a range of online platforms and if I want reviews I really need to tell people about them and encourage them to leave feedback. I have not built up an email listing previously as I post frequently on social media, but maybe it’s something I may consider going forwards.
So today I posted about how my Google profile for the shop and Trip Advisor profile both offer the chance to leave feedback. I will repeat this post more often and see what I get back.
Please if you are reading this and run a business:
– do you collect customer feedback?
– if yes, how?
– any advice / ideas?
Many thanks
Andy
<div class='sharedaddy sd-block sd-like jetpack-likes-widget-wrapper jetpack-likes-widget-unloaded' id='like-post-wrapper-123416164-6590-6a69263370a36' data-src='https://widgets.wp.com/likes/?ver=16.1-a.5#blog_id=123416164&post_id=6590&origin=andyknillart.com&obj_id=123416164-6590-6a69263370a36' data-name='like-post-frame-123416164-6590-6a69263370a36' data-title='Like or Reblog'><h3 class="sd-title">Like this:</h3><div class='likes-widget-placeholder post-likes-widget-placeholder' style='height: 55px;'><span class='button'><span>Like</span></span> <span class="loading"><svg class="jetpack-spinner" width="18" height="18" viewBox="0 0 100 100" xmlns="http://www.w3.org/2000/svg" aria-hidden="true" focusable="false"><circle cx="50" cy="50" r="46" fill="none" stroke="#ddd" stroke-width="8"/><path d="M 50 4 A 46 46 0 0 1 96 50" fill="none" stroke="currentColor" stroke-width="8" stroke-linecap="round"><animateTransform attributeName="transform" type="rotate" dur="1.4s" from="0 50 50" to="360 50 50" repeatCount="indefinite"/></path></svg><span class="screen-reader-text">Loading…</span></span></div><span class='sd-text-color'></span><a class='sd-link-color'></a></div>